Frequently Asked Questions
Here you’ll find answers to common questions about the LumaSoothe Light Therapy Device, our warranty, return policy, terms of service, and privacy policy and more!
Low-Level Light Therapy (Science):
Light Emitting Diode (LED) Light Therapy is a non-invasive treatment tool for numerous acute and chronic conditions, aids faster healing and provides natural pain relief.
Light Therapy, or given its full name; Low Level Light Therapy (LLLT) is the treatment of a disorder by exposure to specific wavelengths of light using light-emitting diodes (LEDs). LLLT has been shown over the last 35 plus years of clinical research, to deliver powerful therapeutic benefits to living tissues and organisms. Similar to how plants use chlorophyll to convert sunlight into plant tissue, light therapy triggers cellular stimulation known as Photobiostimulation.
Photobiostimulation was first discovered in the 1960s when European scientists began using light beams of various wavelengths and frequencies to treat damaged cell tissues including arthritis, soft tissue injuries and pain management among a myriad of other conditions. LLLT stimulates the natural healing power in the cells of the body. This tool uses the energy of light, called photon energy, to stimulate the activity of certain cell components.
Light Emitting Diodes (LED’s) do not deliver enough power to damage the tissue, but they do deliver enough energy to stimulate a response from the body to heal itself. LED’s provided a much gentler delivery of the same healing wavelengths of light as does the laser. Unlike laser light, which can damage cells if not used properly, the cells will absorb the amount of LED light needed to activate cellular processes and stop absorbing LED light that is not needed preventing damage to the cells.
Infrared and other LED therapy is fast becoming a common treatment for pain relief as well as many other conditions utilized by Physicians, Veterinarians, Equine Therapists, Chiropractors, Massage Therapists and Physical Therapists. LED Light therapy technology has been cleared by the U.S Food and Drug Administration (FDA) for use on humans, for many years now however the LumaSoothe is not intended for human use..
In Which Broad Areas Does LumaSoothe Aid Pets?
- Accelerated tissue repair and cellular growth
- Faster wound healing
- Anti-inflammation effects
- Pain relief from arthritis, hip-dysplasia, back pain and more.
- Improved vascular activity
- Increased metabolic activity
- Improved nerve function
- and much more!
Low Level Light Therapy is extremely safe and effective. LumaSoothe 2 uses LED’s that are ‘Class 1 LED product’s and are designated as “non-significant risk” by the FDA – We have found no reports of adverse side effects regarding infrared and LED therapy.
Independent Laboratory studies have shown that skin cells grow 150-200 percent faster when exposed to certain specific LED light wavelengths. Various independent research programs over 45+ years have shown LED and Infrared light delivers powerful therapeutic benefits to living tissue. Both visible red, green, yellow, orange and blue along with invisible Infrared light has been shown to affect at least 20 different positive changes at various cellular levels.
Studies, originated by NASA for use aboard the Space Shuttle and many military organizations all over the world, have proven that Infrared and other LED light frequencies provides a multitude of benefits for many parts of the body.
If you are treating your pet with LumaSoothe, do not use liniments, salves or ointments that contain heat-producing ingredients. Make sure the area to be treated is clean. Wash your pet’s skin to remove topical products prior to treatment then reapply after treatment.
Although Low-level light therapy is considered safe for around the face. We do not recommend treating the your pets’ eyes with LumaSoothe 2. While the LED light will not damage the eyes, it is very bright and may solicit an adverse or nervous reaction from the animal.
There are many clinical studies, Here are some from the American National Institute of Health (NIH) and the National Aeronautics and Space Administration (NASA) for humans and animals:
Please consult with your veterinarian for guidance.
At this time here is not enough information regarding the possible effects of low-level light therapy when it comes to cancer. That said it is known that light therapy stimulates blood flow to cells of the body.
Do not treat the areas in animals with cancer prior to speaking with your medical professional for their advice.
Prior to using your any therapeutic device including LumaSoothe device, you should consult with your Veterinarian. As safe as LumaSoothe and Low-Level Light Therapy (therapy and science) is, we believe in working closely with your Veterinarian professional.
LumaSoothe Treatments:
LumaSoothe light therapy is a painless, sterile, non-invasive and drug-free treatment!
Healing with the use of light is not new. Light therapy was reported to be effective for many conditions by Hippocrates. With the development of the Laser – and later the equally effective Light Emitting Diode (LED) and its special properties, using low level light has become a standard treatment for many conditions. This is because we can now use specific wavelengths of light and give accurately measured doses of energy directly to the appropriate treatment site.
The simple and shortest answer is YES!
One of the worst things in the world is the day your pet looks at you with pain and suffering in their soft eyes. It’s a feeling of helplessness and frustration. What can you do for a Pet’s pain? LumaSoothe’s powerful Light Therapy technology has been researched for over 40 years with countless studies revealing the tremendous benefits. Imagine witnessing your pet visibly relaxing as the wavelengths greatly ease its pain and the suffering slips away. Your veterinarian may suggest using some medication in addition to Light Therapy which can further enhance your success.
LumaSoothe devices’ Treatments are very powerful and effective.
LumaSoothe 2:
- IR Deep Treatment Mode (DT) Provides a combination of Infrared (940nm), Red (650nm), Green (520nm) LEDs to provide relief from pain and inflammation.
- Surface Treatment Mode (ST) Provides a combination of Red (650nm), Green (520nm), Blue (470nm), and Yellow (590nm) LEDs to promote faster skin healing and hair regrowth.
Prior Products:
LumaSoothe 1:
- IR Deep Treatment Head (DT) Provides a combination of Infrared (940nm), Green (520nm) LEDs to provide relief from pain and inflammation.
- Surface Treatment Head (ST) Provides a combination of Red (650nm), Green (520nm), Blue (470nm), and Yellow (590nm) LEDs to promote faster skin healing and hair regrowth.
LumaSoothe 2 features a Multi-Function Treatment head with 2 Treatment Modes in One! Modes can be changed with a press of a button. Using the correct treatment for your pets particular condition is key to seeing results.
- IR Deep Treatment (DT) Mode:
- Useful for deep bone, muscle and joint related conditions such as Arthritis, Bursitis, Tendinitis.
- Surface Treatment (ST) Mode:
- Useful for surface, skin and hair related conditions such as Cuts / Wounds, Hair loss, Mange.
Prior Products:
LumaSoothe 1 includes 2 Separate Treatment Modules, that are changed manually (pressing of a head release button, switching heads). Using the correct treatment for your pets particular condition is key to seeing results.
- IR Deep Treatment (DT) Mode:
- Useful for deep bone, muscle and joint related conditions such as Arthritis, Bursitis, Tendinitis.
- Surface Treatment (ST) Mode:
- Useful for surface, skin and hair related conditions such as Cuts / Wounds, Hair loss, Mange.
The treatment area is equal to the size of the head of the device, which is roughly 2-inch in diameter. Typically, the size of the head covers most individual areas, especially for joint/muscle areas (hip, neck, carpus, knees etc.).
Spine or large areas:
If treating a very large area, such as the entire spine, we recommend splitting the area into multiple treatment cycles. For example, start from the neck and move very slowly to the middle of the spine, going back and forth during the entire treatment cycle. Once done, start a new treatment cycle at the middle of the spine and go back and forth to the end of the spine/tailbone until the cycle is over. These two treatment cycles would then count as “one treatment cycle” for this large area.
If treating a very large area, such as the entire spine, we recommend splitting the area into multiple treatment cycles.
For example:
- Start from the neck (A.) and move very slowly to the middle of the spine (B.), going back and forth during the entire treatment cycle.
- Once done, start a new treatment cycle at the middle of the spine (B.) and go back and forth to the end of the spine/tailbone (C.) until the cycle is over.
These two treatment cycles would then count as “one treatment cycle” for this large area.
You do not need to move the unit around and should keep it as stationary as possible. So that the area you are treating is able to absorb as much of the light’s energy as possible.
That said, you may choose to move the unit in a very slow and small circular motion (less than quarter of an inch). But, ideally keeping it stationary is best.
Generally, one 15 minute session per area (that needs treatment) per day is appropriate. However you can retreat problem areas a second time with at least 4-5 hours between treatments, if desired. LumaSoothe devices are programmed for automatic treatment intervals.
Initial treatment times (per each individual treatment area) should be 5-8 minutes for the first 3-5 treatments, allowing your pet to acclimate to the light therapy. Treatment times per treatment area can then be extended to 15 minutes per treatment area.
Note: For ease of use, your LumaSoothe has a built-in timer, once the lights stops. You know the treatment session is over. You can immediately treat other areas or wait the 4-5 time to re-treat the same exact area again.
Consistency is essential for optimal results. We suggest providing 1-2 treatment cycles per area each day—once in the morning and once at night is a common routine. For more severe conditions, you may choose to administer 2-3 treatments per area per day.
Most pet owners will see noticeable improvements within one week to a month of continued use. However, results can vary depending on factors such as the animal’s overall health, age, and immune system response. Some pets may respond to the therapy more quickly, while others may need a bit more time to show progress. The key is to remain consistent and patient, giving your pet the best chance to heal and thrive.
If at anytime you have questions, please don’t hesitate to contact us
Pulsing (flashing on-off) the LED’s at specific rates is known as Nogier frequencies. Researchers proved that Pulsed light was more effective than Continuous light. With Pulsed light, the tissue healed rapidly. When a single or multiple frequency pulsed light is absorbed by the cell, it actually stimulates the cell to start producing more protein than it normally does and as a result, the cell heals. Even when they took the light away, the cell continued healing for a period of time.
Pet’s often relax and enjoy their treatment similar to humans having a massage. The relief of pain during the treatment typically relaxes your pet and anxiety dissipates. In some cases, anxious cats will start to purr and dogs will fall asleep during their therapy session.
The LumaSoothe itself does not create any sensation to you, the User. For most pets, LumaSoothe therapy is quite passive. There are no pulsating shocks felt, as in forms of electronic stimulation, nor is there any heat associated with the treatment.
Following (and even during) a LumaSoothe therapy session, approximately 75-80% of pets being treated can notice an immediate improvement in their condition. This will depend primarily on the type of condition and the length of time the condition has been present.
Generally, the more chronic or severe the condition, the longer it takes to respond. The number of treatments depends upon the severity of the condition and its duration. If your pet’s condition does not change immediately, it may take 5 – 10 sessions before improvement is perceived.
Only allow adults to use LumaSoothe, but only after explaining its use carefully.
Instruct them as to the proper use and precautions.
- Do not shine light directly into operator’s or animal’s eyes. Extended exposure to any bright light source can damage eyes.
- This product is not to be used by incapacitated persons.
- Do not leave small children unattended with product.
- Do not sit on, against, or crush the device.
- Do not use with liniments, salves or ointments that contain heat-producing ingredients; skin burns could result.
- Consult a veterinarian or medical professional if your pet is on any medication.
YES! Your LumaSoothe Device is manufactured with the environment in mind. It is RoHs (lead free) compliant and carries many regulatory markings such as CE and ETL marks.
Ordering & Return Policy:
You can order your LumaSoothe direct via our Online Store or from any of our partners.
Domestic Order Process
Domestic orders are processed via Credit Card or PayPal, you may chose to checkout as guest and pay using your debit / credit card or use an existing PayPal account during checkout. The choice is yours!
Domestic Shipping, based upon your shipping preference, you will receive your order in approximately 2-3 business days. All orders are shipped via USPS Priority Mail.
International Order Process
International orders are processed via Credit Card or PayPal, you may chose to checkout as guest and pay using your debit / credit card or use an existing PayPal account during checkout. The choice is yours!
International Shipping, delivery times will vary based on your location. All international order are shipped through the United State Postal Service and most orders arrive between 6 – 15+ days. This excludes any additional time added by your countries customs.
PLEASE NOTE Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to buying.
All orders will arrive in an unmarked, generic USPS box ensuring your privacy. Additionally your order may be delayed due to several factors such as weather, natural disaster etc. Rest assured we will do our best to ship-out your product same or next business day. Once shipped out you will receive a tracking number from our webstore to be able to track the shipping process.
Our 30-Day Money-Back Guarantee
We want you and your pet to feel confident with your LumaSoothe purchase. That’s why LumaSoothe, LLC offers a 30-day money-back guarantee on products purchased directly from LumaSoothe.com.
If your LumaSoothe device is not the right fit for you and your pet, you may request a return within 30 days of the confirmed delivery date.
How to Start a Return:
Returns must be authorized before shipment.
To request a return, please email us or call us 949-272-1060. We will respond during our normal business hours: Monday through Friday, 9:00 AM – 5:00 PM Pacific Time.
Approved returns will be issued a Return Merchandise Authorization (RMA) number. The RMA number must be clearly written on a small piece of paper or sticky note, inside of the return package. Returns sent without an RMA number may result in processing delays.
Return Eligibility:
We understand that our products are made to be used on pets, so a little normal hair is expected. However, returned products must be received in a condition that allows for safe handling, inspection, and processing by our team.
Products returned damaged, incomplete, unsanitary, or in poor condition may be subject to a reduced refund. Returns showing signs of misuse, tampering, intentional damage, liquid exposure, or damage beyond normal use may not be eligible for a refund and may be returned to the customer at the customer’s expense. Examples include, but are not limited to:
- Sticky residue, stains, spills, dirt, excess fur/hair, debris, or unknown substances on the device or any components.
- Missing parts, packaging, accessories, manuals, charging items, or other original contents.
- Liquid exposure, strong odors (such are perfume etc.), pet waste, bodily fluids, or other unsanitary contamination.
- Cracks, broken parts, deep scratches, damaged buttons / charging components, or any other physical damage done to the product or its accessories.
To be eligible for a full refund, the product must be returned:
- Undamaged
- In clean and sanitary condition
- In its original packaging
- With all original components, accessories, manuals, charging items, and packaging materials included
Return Shipping:
Returned products must be packaged securely inside a shipping box and shipped at the customer’s expense.
We recommend using a trackable shipping method with insurance. LumaSoothe, LLC is not responsible for lost, delayed, or damages during return shipments.
Refund Amount and Processing:
Once your return is received, please allow 3–5 business days for inspection and processing.
After inspection, we will notify you regarding the status of your return. Approved refunds will be issued to the original payment method for the product purchase price, less any original shipping charges.
Once the refund has been issued, your bank or card issuer may require additional time to post the refund.
Products Purchased from Authorized Resellers or Marketplaces:
If you purchased your LumaSoothe device from an authorized reseller or third-party marketplace (example: Amazon, Chewy) or another retailer, your purchase is subject to that seller’s return policy.
Returns for those purchases must be processed directly through the original seller or marketplace.
Warranty & Care Instructions:
Your LumaSoothe is warranted against manufacturer defects for 2 full years from the date of purchase (when purchased from an authorized retailer). LumaSoothe will promptly repair or replace any defective device as a result of manufacturing defects during the 24 month (2-years) warranty period.
- Please make sure to register your warranty [Here] 🔗
- If your LumaSoothe device requires a warranty repair, please contact us by email (here 🔗) or call 949.272.1060. Our team is available Monday through Friday, 9:00 AM – 5:00 PM Pacific Time, for email inquiries, will respond promptly same or next business day. Please be aware. Before sending your device, you must obtain a Repair Merchandise Authorization (RMA) number, which must be clearly marked on the inside of the packaging written on a small piece of paper or print out of the email from our support team. Please include all original components and parts, securely packed in a shipping box.
- Once we receive your device, our team will inspect it to determine the issue and condition. This evaluation typically takes 2 business days. If the issue is covered under warranty, we will proceed with the repair or provide a replacement at our discretion.
What Is Not Covered Under Warranty:
The warranty does not cover damage or failure resulting from:
- Misuse, abuse, or neglect
- Water or liquid damage
- Unauthorized repairs or modifications
- Use with non-approved power sources or accessories
- Accidental drops, impacts, or physical damage
- Cosmetic damage such as scratches or dents
- Normal wear and tear.
Out of Warranty Devices:
- Any LumaSoothe not covered by warranty (example: expired warranty, damaged by customer, 2nd hand purchase etc.) will be repaired or replaced at our sole discretion. After we receive the device from you, we will evaluate it and communicate with you regarding the cost to repair or replace the unit and wait for your approval prior to moving forward. Please note: You are responsible for shipping cost to and from our repair facility for any unit that is not covered under our warranty policy.
Every effort has been made to ensure that your unit is of the highest quality materials and workmanship. However, observing the following general precautions will substantially prolong the life of your device.
- Use this product only for its intended use as described in this instruction.
- Do NOT treat if your Pet’s body is wet. First allow body to dry. Electronics can be short circuited by water. Prolonged exposure to moisture can cause corrosion.
- When cleaning, NEVER immerse or wash with water. Use a clean soft cloth with a mild detergent to clean the care and lens areas
Your LumaSoothe device should operate at full capacity for several treatment per charge. Please see our charging guide [here] for more details 🔗
Your LumaSoothe can be charged via any power-enabled USB source or via the supplied USB wall charger. To charge your LumaSoothe 2, connect the USB-C charging cable (small tip) to the USB-C port on the bottom of the device or the back of the included Charging Base. The LCD display on LumaSoothe 2 indicates the battery charge level. If the device turns o prematurely, the battery indicator will show no charge, and the device should be plugged in to charge. You may leave your unit plugged into the charger or charging base for extended periods of time without worrying about overcharging it.
Long term storage: Please recharge your device at least once every 2-3 months to prevent rechargeable battery degradation during long term storage.
Discontinue use if your LumaSoothe has been damaged and contact us.
Website, Security & Privacy Policies:
We respect your privacy and are committed to protecting your personal information. We do not sell your personal information for direct monetary payment, and we do not rent customer lists to third parties.
We may share limited personal information only as reasonably necessary to operate our business and serve our customers, such as processing payments, fulfilling orders, shipping products, providing customer support, handling returns or warranty claims, preventing fraud, sending authorized communications, improving our website, or complying with legal obligations.
Payment information is processed through trusted third-party payment processors. LumaSoothe does not intentionally store full credit card numbers on file.
We store and process information in the United States and may use trusted service providers that help us operate our website, store, payment systems, shipping, marketing, analytics, customer support, and security tools. We use reasonable administrative, technical, and physical safeguards designed to protect personal information, including access controls and security measures appropriate for our business. However, no website, system, or method of transmission is completely secure.
For more details, please review our full Privacy Policy below.
Yes. Our website uses SSL/TLS encryption to help protect information submitted through our online store and checkout process.
When you visit our website or begin checkout, your browser should show a secure connection indicator, such as “https” in the address bar or a lock/security icon, depending on your browser. This means information transmitted between your browser and our website is encrypted.
Payment information is processed through trusted third-party payment processors. LumaSoothe does not intentionally store full credit card numbers on file.
We also use reasonable administrative, technical, and physical safeguards designed to protect customer information. We take privacy and data protection seriously and work to keep your information protected.
Terms of Service
Last Updated: June 16, 2026
These Terms of Service (“Terms”) govern your access to and use of the websites, online store, products, services, content, customer support, and related communications provided by LumaSoothe, LLC (“LumaSoothe,” “we,” “us,” or “our”). These Terms apply to our websites, including lumasoothe.com and lumasoothestore.com, and to purchases made directly from us unless separate written terms apply.
By accessing our websites, purchasing our products, creating an account, submitting content, or contacting us for support, you agree to these Terms. If you do not agree, do not use our websites or purchase products directly from us.
1. Company Information
LumaSoothe, LLC is a United States-based company located at:
LumaSoothe, LLC
1040 Calle Cordillera STE #102
San Clemente, CA 92673
USA
Email: customercare@LumaSoothe.com
Phone: (949) 272-1060
2. Eligibility and Use of the Website
You may use our websites only if you are legally able to enter into a binding agreement. By using our websites or purchasing products, you represent that you are at least the age of majority in your jurisdiction, or that you are using the websites with the involvement and consent of a parent or legal guardian.
You agree to use our websites only for lawful purposes and in accordance with these Terms. You may not use our websites in a way that interferes with their operation, violates applicable law, infringes the rights of others, attempts to gain unauthorized access to systems or accounts, or misuses our products, content, trademarks, or services.
3. Product Information and No Veterinary Advice
Our websites may include product descriptions, instructions, educational content, FAQs, customer stories, testimonials, reviews, images, videos, and other information related to LumaSoothe products. This content is provided for general informational, product-support, and educational purposes only.
LumaSoothe does not provide veterinary, medical, diagnostic, or professional healthcare services through the website, email, phone, chat, social media, product materials, or customer support communications. Website content and customer support communications are not a substitute for advice, diagnosis, or treatment from a licensed veterinarian or other qualified professional.
You are responsible for determining whether a LumaSoothe product is appropriate for your pet and for using the product as directed. For serious, worsening, chronic, unexplained, post-surgical, neurological, cancer-related, or emergency conditions, consult your veterinarian before use. Do not delay or disregard veterinary advice because of information provided by LumaSoothe.
Product results can vary based on many factors, including the pet’s age, size, species, coat, condition, health status, treatment consistency, treatment area, and other care being provided. We do not guarantee any specific result, improvement, outcome, recovery timeline, or therapeutic effect for any individual pet.
4. Product Use, Safety, and Customer Responsibility
You agree to read and follow all product instructions, warnings, manuals, labels, and safety information before using any LumaSoothe product. You are responsible for proper setup, charging, storage, supervision, use, cleaning, and maintenance of the product.
Unless expressly stated otherwise, LumaSoothe products are intended for pet use only and are not marketed or intended for human medical use. Products should be used only as directed. Do not use a product if it appears damaged, wet, altered, unsafe, or not functioning properly. Do not modify, disassemble, misuse, submerge, or use unauthorized chargers, cables, parts, or accessories with any product.
You are responsible for supervising your pet during use and for stopping use if your pet shows signs of distress, discomfort, irritation, unusual reaction, or if you have any safety concern. Contact a veterinarian for medical concerns and contact LumaSoothe customer support for product-function concerns.
5. Orders, Acceptance, and Availability
When you place an order, you are making an offer to purchase the products in your cart. We may accept, decline, cancel, limit, or refuse any order for any lawful reason, including suspected fraud, pricing errors, inventory issues, shipping restrictions, payment issues, unauthorized reseller activity, or violation of these Terms.
Product availability, descriptions, prices, promotions, and shipping options may change without notice. We make reasonable efforts to display accurate information, but errors may occur. We reserve the right to correct errors, inaccuracies, or omissions at any time, including after an order has been submitted or confirmed.
If an order contains a pricing, availability, product description, shipping, or other material error, we may contact you for instructions, cancel the order, refund any amount paid, or take other reasonable corrective action.
6. Payment, Billing, Fraud Prevention, and Chargebacks
You agree to provide accurate billing, shipping, payment, and contact information. You represent that you are authorized to use the payment method provided. By submitting payment information, you authorize us and our payment processors to charge the applicable amount, including product price, taxes, shipping, and other applicable charges.
Payments may be processed by third-party payment processors. We may use fraud-prevention tools, order-risk review, address verification, payment verification, and other security measures to protect our business and customers.
If you dispute a charge, initiate a chargeback, or claim unauthorized activity, we may provide order details, delivery confirmation, customer communications, device or website records, fraud-prevention information, and other relevant documentation to payment processors, banks, card networks, marketplaces, legal advisors, or dispute-resolution parties.
7. Shipping, Delivery, Customs, and International Orders
Shipping estimates are not guaranteed delivery dates. Delays may occur due to carrier issues, customs processing, weather, holidays, incorrect addresses, missed delivery attempts, recipient unavailability, import restrictions, or other events outside our control.
You are responsible for providing a complete and accurate shipping address and for monitoring tracking updates. If a shipment is returned, delayed, lost, refused, unclaimed, held for pickup, or undeliverable due to an incorrect address, customs issue, failed delivery attempt, recipient unavailability, or failure to retrieve the package, additional shipping fees, return costs, restocking considerations, or refund deductions may apply where permitted by law and our posted policies.
For international orders, you are responsible for any customs duties, import taxes, brokerage fees, VAT, tariffs, clearance charges, local taxes, and compliance with local import rules unless expressly stated otherwise at checkout. LumaSoothe is not responsible for customs delays, import refusals, local regulatory restrictions, or charges imposed by governments, carriers, or customs authorities.
Risk of loss may pass to you when the carrier confirms delivery to the address provided, except where applicable law requires otherwise.
8. Returns, Refunds, Replacements, and Warranty
Returns, refunds, replacements, and warranty claims are governed by our posted return policy, warranty policy, product materials, marketplace rules, and any written terms provided at the time of purchase. We may require proof of purchase, photos, videos, product return, troubleshooting steps, serial numbers, order information, or other reasonable documentation before approving a return, refund, replacement, or warranty claim.
Unless otherwise required by law, shipping fees, international shipping charges, customs charges, duties, taxes, brokerage fees, and return shipping costs may be non-refundable. Products must be returned in accordance with our return instructions and policy requirements.
Warranty coverage, if applicable, is limited to qualifying manufacturing defects and does not cover misuse, abuse, neglect, accidental damage, water damage, unauthorized modifications, improper charging, improper storage, normal wear and tear, cosmetic damage that does not affect function, use with unauthorized accessories, or use inconsistent with product instructions.
Products purchased through third-party marketplaces, retailers, distributors, or resellers may be subject to that seller’s policies. If you purchased through Amazon, Chewy, Walmart, eBay, or another third-party platform, returns and refunds may need to be handled through that platform according to its rules.
9. Promotions, Discounts, Coupons, and Pricing
Promotions, discounts, coupons, bundles, affiliate offers, and special pricing may be subject to additional terms, expiration dates, quantity limits, geographic limits, eligibility requirements, or exclusions. Promotions may not be combined unless expressly stated. We may modify, suspend, or end promotions at any time where permitted by law.
We reserve the right to cancel orders, revoke discounts, or limit quantities if we believe a promotion is being misused, applied in error, obtained through unauthorized means, or used in violation of the promotion terms.
10. Reviews, Testimonials, and Customer Submissions
If you submit a review, testimonial, photo, video, social media post, product story, feedback, question, suggestion, or other content to us, you grant LumaSoothe a worldwide, royalty-free, perpetual, irrevocable, transferable, sublicensable license to use, reproduce, edit, publish, display, distribute, translate, create derivative works from, and otherwise use that content for marketing, advertising, educational, customer support, product development, business, and promotional purposes, subject to applicable law and any separate written permissions or restrictions.
You represent that any content you submit is accurate to the best of your knowledge, reflects your honest experience, does not infringe anyone’s rights, and does not contain unlawful, misleading, defamatory, obscene, abusive, or unauthorized material. If your content includes another person, pet owner, clinic, veterinarian, or third party, you are responsible for obtaining any necessary permission before submitting it.
Customer reviews, testimonials, photos, videos, and stories reflect individual experiences. They are not guarantees of typical results and should not be interpreted as veterinary advice, medical claims, or promises that any pet will experience the same outcome.
We may moderate, remove, decline, or edit user-submitted content for length, clarity, formatting, privacy, legal, safety, or business reasons, but we are not obligated to monitor all content.
11. Intellectual Property
All website content, product names, logos, trademarks, service marks, text, images, graphics, videos, designs, manuals, packaging, icons, software, and other materials made available by LumaSoothe are owned by or licensed to LumaSoothe and are protected by intellectual property laws.
You may not copy, reproduce, modify, distribute, sell, resell, scrape, reverse engineer, create derivative works from, or commercially exploit our websites, products, content, trademarks, or materials without our prior written permission.
12. Third-Party Websites, Marketplaces, and Services
Our websites may link to or integrate with third-party websites, payment processors, shipping providers, review platforms, social media platforms, marketplaces, advertising networks, analytics tools, or other services. We are not responsible for third-party websites, services, policies, content, security, or practices.
Purchases made through third-party marketplaces or retailers are governed by that seller’s terms, policies, and procedures. We may be limited in our ability to modify, refund, cancel, or support marketplace orders outside the rules of the applicable platform.
13. Prohibited Conduct
You agree not to:
- Use our websites or products for unlawful, fraudulent, abusive, or harmful purposes.
- Submit false, misleading, incomplete, or unauthorized information.
- Attempt to interfere with website security, checkout, payment processing, or account systems.
- Use bots, scrapers, automated tools, or data-mining methods without authorization.
- Misrepresent your identity, affiliation, purchase history, review, or product experience.
- Abuse returns, refunds, warranty claims, chargebacks, promotions, affiliate programs, or customer support.
- Resell products in violation of our reseller, marketplace, MAP, distributor, or written business policies.
- Use our content, trademarks, product listings, images, or materials without permission.
14. Disclaimer of Warranties
To the maximum extent permitted by law, our websites, content, services, and products are provided on an “as is” and “as available” basis, except for any written limited warranty expressly provided by LumaSoothe for a specific product.
We disclaim all warranties not expressly stated, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted operation, error-free operation, accuracy, completeness, and availability, to the maximum extent permitted by law.
Some jurisdictions do not allow certain warranty exclusions, so some exclusions may not apply to you. Nothing in these Terms limits rights that cannot be limited under applicable law.
15. Limitation of Liability
To the maximum extent permitted by law, LumaSoothe and its owners, officers, employees, contractors, service providers, suppliers, affiliates, and representatives will not be liable for indirect, incidental, special, consequential, exemplary, punitive, or enhanced damages, including lost profits, lost revenue, lost data, loss of goodwill, business interruption, replacement costs, veterinary expenses, or other damages arising from or related to your use of our websites, products, services, content, or communications, even if we have been advised of the possibility of such damages.
To the maximum extent permitted by law, our total liability for any claim arising from or related to the websites, products, services, purchases, content, or these Terms will not exceed the amount you paid directly to LumaSoothe for the product or service giving rise to the claim during the 12 months before the claim arose.
Some jurisdictions do not allow the exclusion or limitation of certain damages. In those jurisdictions, our liability is limited to the maximum extent permitted by law.
16. Indemnification
To the maximum extent permitted by law, you agree to defend, indemnify, and hold harmless LumaSoothe and its owners, officers, employees, contractors, service providers, suppliers, affiliates, and representatives from and against claims, damages, liabilities, losses, costs, and expenses, including reasonable attorneys’ fees, arising from or related to your violation of these Terms, misuse of our websites or products, unauthorized content submission, violation of law, infringement of third-party rights, fraud, chargeback abuse, or unauthorized resale activity.
17. Governing Law and Disputes
These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles, except where applicable consumer protection laws require otherwise.
Before filing a legal claim, you agree to contact us at customercare@LumaSoothe.com and provide a reasonable description of the dispute so we can attempt to resolve it informally.
Unless applicable law requires otherwise, any legal action arising from or related to these Terms, our websites, or purchases made directly from LumaSoothe must be brought in the state or federal courts located in Orange County, California, or the closest proper federal venue, and you consent to personal jurisdiction and venue in those courts.
To the maximum extent permitted by law, disputes must be brought on an individual basis and not as a plaintiff or class member in any purported class, collective, consolidated, private attorney general, or representative action. This section does not limit rights that cannot be waived under applicable law.
18. Changes to the Websites, Products, and Terms
We may update our websites, products, prices, policies, content, and these Terms from time to time. When we update these Terms, we will revise the “Last Updated” date above. Changes are effective when posted unless otherwise stated.
Your continued use of our websites or purchase of products after changes are posted means you accept the updated Terms.
19. Termination or Suspension
We may suspend, restrict, or terminate your access to our websites, accounts, promotions, support channels, or direct purchasing options if we believe you have violated these Terms, misused our services, engaged in fraud, abused returns or chargebacks, infringed our rights, created risk for LumaSoothe or others, or violated applicable law.
20. Severability and Entire Agreement
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will remain in full force and effect. These Terms, together with our Privacy Policy, Return Policy, Warranty Policy, and any other posted policies or written agreements that apply to your purchase or use of our websites, form the entire agreement between you and LumaSoothe regarding the subject matter covered.
21. Contact Us
If you have questions about these Terms, contact us at:
LumaSoothe, LLC
1040 Calle Cordillera STE #102
San Clemente, CA 92673
USA
Email: customercare@LumaSoothe.com
Phone: (949) 272-1060
Privacy Policy
Last Updated: June 16, 2026
This Privacy Policy explains how LumaSoothe, LLC (“LumaSoothe,” “we,” “us,” or “our”) collects, uses, discloses, transfers, retains, and protects personal information when you visit our websites, purchase our products, contact us, submit content, request support, sign up for marketing, participate in promotions, or otherwise interact with us.
This Privacy Policy applies to our websites, including lumasoothe.com and lumasoothestore.com, and to related customer service, warranty, return, marketing, business, wholesale, distributor, and support communications.
LumaSoothe is based in the United States. If you access our websites or purchase products from outside the United States, your information may be processed in the United States and other countries where we or our service providers operate.
1. Personal Information We Collect
We may collect personal information directly from you, automatically through our websites, and from third parties such as service providers, payment processors, shipping carriers, fraud-prevention providers, advertising partners, marketplaces, retailers, affiliates, distributors, or business partners.
Information You Provide
We may collect information you voluntarily provide, including:
- Name, email address, phone number, billing address, shipping address, and account information.
- Order details, products purchased, product registration information, serial numbers, warranty claims, returns, refunds, replacements, chargeback information, and customer service history.
- Payment-related information, such as billing details, transaction status, refund status, payment confirmation, fraud review information, and limited payment details received from payment processors.
- Customer support messages, emails, contact forms, chat messages, call information, photos, videos, documents, or other materials you submit.
- Information about your pet, product use, treatment area, or product concerns that you voluntarily provide when requesting support. Pet-related information is generally not personal information by itself, but it may become associated with your personal information when you submit it to us.
- Reviews, testimonials, survey responses, feedback, social media content, product stories, and other user-submitted content.
- Newsletter signups, SMS/text message opt-ins, marketing preferences, promotion entries, affiliate/referral information, and communication preferences.
- Business, wholesale, veterinarian, clinic, distributor, media, influencer, affiliate, or partnership inquiry information.
Information Collected Automatically
When you use our websites, certain information may be collected automatically, including:
- IP address and approximate location inferred from IP address.
- Browser type, device type, operating system, language settings, referring URLs, and pages visited.
- Products viewed, links clicked, searches, shopping cart activity, checkout activity, session information, and time spent on pages.
- Cookie identifiers, analytics identifiers, advertising identifiers, pixel data, device identifiers, and similar tracking information.
- Fraud-prevention, security, diagnostics, log-file, and website-performance information.
Information From Third Parties
We may receive information from third parties, including:
- Payment processors and fraud-prevention providers.
- Shipping carriers and fulfillment providers.
- Marketplaces, retailers, distributors, affiliates, or referral partners.
- Advertising, analytics, social media, and marketing partners.
- Customer review platforms, survey tools, and customer support providers.
- Public sources, business contacts, or professional advisors.
Sensitive Personal Information
We do not intentionally request sensitive personal information such as government identification numbers, precise geolocation, health records, financial account passwords, racial or ethnic origin, religious beliefs, political opinions, biometric identifiers, or similar sensitive data. Please do not submit sensitive personal information unless specifically requested and necessary for the transaction or support request. If you voluntarily include sensitive information in a message to us, we may process it only as reasonably necessary to respond, comply with law, protect rights, or manage the request.
2. How We Use Personal Information
We may use personal information for the following purposes:
- To operate our websites, online store, checkout, shopping cart, customer accounts, and related services.
- To process, accept, fulfill, ship, deliver, return, refund, replace, or cancel orders.
- To process payments, refunds, chargebacks, fraud checks, tax calculations, and transaction records.
- To provide customer support, troubleshooting, warranty support, return support, and product-use assistance.
- To communicate with you about orders, shipping, delivery, returns, refunds, warranty matters, product questions, policy updates, administrative notices, and customer service issues.
- To personalize and improve our websites, products, services, product materials, manuals, packaging, advertising, and customer experience.
- To send marketing emails, newsletters, promotions, SMS/text messages, product updates, educational content, and offers where permitted by law.
- To operate analytics, advertising, retargeting, affiliate tracking, referral tracking, marketing measurement, and campaign-performance tools.
- To administer promotions, surveys, reviews, testimonials, influencer programs, affiliate programs, wholesale inquiries, distributor relationships, and business partnerships.
- To detect, prevent, investigate, and respond to fraud, abuse, unauthorized transactions, chargebacks, security incidents, misuse, illegal activity, or violations of our policies.
- To maintain records for accounting, tax, warranty, legal, regulatory, security, insurance, dispute-resolution, and business purposes.
- To enforce our Terms of Service, policies, agreements, and legal rights.
- To comply with applicable laws, regulations, legal processes, court orders, subpoenas, government requests, and regulatory obligations.
3. Cookies, Pixels, Analytics, Advertising, and Tracking
Our websites may use cookies, pixels, tags, web beacons, analytics tools, advertising tools, software development kits, local storage, and similar technologies. These technologies help us operate the website, remember preferences, process shopping carts, secure the website, understand traffic, improve performance, measure marketing, and show relevant advertisements.
We may use these technologies for:
- Essential functions: website operation, shopping cart, checkout, login, security, fraud prevention, and load balancing.
- Analytics: understanding website traffic, visitor behavior, product interest, and website performance.
- Advertising and retargeting: measuring ad campaigns, building audiences, limiting repeated ads, and showing relevant ads on other websites or platforms.
- Email and marketing tracking: understanding whether emails were delivered, opened, or clicked and whether campaigns were effective.
- Affiliate and referral tracking: attributing traffic, purchases, commissions, or promotions to partners, affiliates, or campaigns.
Third parties, such as Google, Meta/Facebook, Instagram, TikTok, Pinterest, LinkedIn, email providers, analytics providers, advertising networks, fraud-prevention providers, and e-commerce tools, may collect information through cookies or similar technologies when you use our websites.
You can manage cookies through your browser settings and, where available, through website cookie tools or platform-level privacy settings. If you disable cookies, some website features, including shopping cart, checkout, account, and security features, may not work properly.
4. How We Disclose Personal Information
We may disclose personal information to the following categories of recipients:
- E-commerce and website providers that host, operate, maintain, or support our websites and online store.
- Payment processors that process payments, refunds, fraud checks, payment authentication, and chargebacks.
- Shipping carriers and fulfillment providers that deliver orders, manage tracking, process returns, and support delivery issues.
- Email, SMS, and marketing providers that help us send communications, manage opt-outs, and measure campaign performance.
- Analytics and advertising partners that help us understand website use, measure campaigns, and provide advertising or retargeting.
- Customer support and communication providers that help us respond to emails, calls, forms, chats, warranty claims, and support requests.
- Fraud prevention, security, and chargeback providers that help protect our business, customers, payment systems, and website.
- Accounting, tax, legal, insurance, compliance, and professional advisors as needed for business operations and legal compliance.
- Marketplaces, retailers, distributors, affiliates, referral partners, influencers, or business partners where necessary to support transactions, referrals, commissions, warranties, customer service, or business relationships.
- Government authorities, courts, regulators, law enforcement, or other parties when required or permitted by law, legal process, safety needs, fraud prevention, or rights protection.
- Successors or assigns in connection with a merger, acquisition, financing, restructuring, bankruptcy, sale of assets, or similar business transaction.
We do not sell personal information for direct monetary payment. However, certain analytics, advertising, retargeting, affiliate tracking, or social media tools may be considered a “sale,” “sharing,” or targeted advertising under some privacy laws. Where required by law, you may have the right to opt out.
5. Payment Processing
Payments are processed by third-party payment processors. We may receive limited payment-related information, such as transaction confirmation, billing details, payment method type, refund status, fraud review information, and chargeback information. We do not intentionally store full credit card numbers unless expressly stated at the time of collection.
Payment processors handle payment information according to their own privacy, security, and legal obligations. We recommend reviewing their privacy policies and terms when using their services.
6. Shipping, Returns, Warranty, and Customer Support
When you place an order, request a return, submit a warranty claim, contact customer service, or ask for product support, we may use and disclose personal information as reasonably necessary to process and respond to your request. This may include sharing information with shipping carriers, payment processors, fraud-prevention providers, warranty support providers, customer service tools, professional advisors, and other service providers.
If you voluntarily provide photos, videos, product details, pet-related information, or descriptions of how you use our products, we may use that information to provide support, troubleshoot issues, evaluate return or warranty eligibility, improve products, investigate misuse or fraud, respond to disputes, enforce policies, and comply with legal obligations.
LumaSoothe does not provide veterinary services through the website. Product information, website content, customer support communications, and other materials are provided for general informational and product-support purposes and are not a substitute for advice from a licensed veterinarian.
7. Email and SMS/Text Message Marketing
If you subscribe to our newsletter, make a purchase, submit your contact information, or otherwise opt in to marketing communications, we may send you promotional emails, product updates, special offers, educational content, and other marketing messages where permitted by law.
You can unsubscribe from marketing emails by clicking the unsubscribe link in the email or by contacting us. Even if you unsubscribe from marketing messages, we may still send non-promotional communications, such as order confirmations, shipping updates, customer service replies, warranty communications, return communications, policy updates, legal notices, or other transaction-related messages.
If we offer SMS/text message marketing and you opt in, you agree to receive recurring automated or non-automated text messages from us or our service providers. Message and data rates may apply. Consent to receive marketing text messages is not required to make a purchase. You may opt out by replying STOP, or request help by replying HELP, where applicable.
8. Reviews, Testimonials, Social Media, and User Content
If you submit a review, testimonial, photo, video, social media post, product story, survey response, or other content to us, we may use, display, reproduce, publish, edit, translate, distribute, or share that content for marketing, advertising, educational, customer support, product development, business, or promotional purposes, where permitted by law and subject to any separate permissions or agreements.
Customer reviews and testimonials reflect individual experiences and are not guarantees of typical results. Results vary. We do not use customer content to provide veterinary diagnosis or guarantee any specific outcome.
Please do not submit content that you do not want us or others to view or use. If your content includes personal information about another person, you are responsible for obtaining any necessary permission before submitting it.
9. Third-Party Websites, Platforms, and Marketplaces
Our websites may link to third-party websites, social media platforms, marketplaces, payment processors, shipping providers, review platforms, advertising platforms, or other third-party services. We are not responsible for the privacy practices, security, content, or policies of third parties.
If you purchase LumaSoothe products through a third-party marketplace or retailer, such as Amazon, Chewy, Walmart, eBay, or another platform, that third party may collect and process your personal information according to its own privacy policy. We may receive limited order, shipping, warranty, or customer support information from those platforms as permitted by their rules and applicable law.
10. International Customers and Data Transfers
LumaSoothe is based in the United States. If you access our websites, contact us, or purchase products from outside the United States, your personal information may be collected, processed, transferred to, and stored in the United States or other countries where we or our service providers operate.
Privacy laws in the United States and other countries may not provide the same level of protection as the laws in your country, province, state, or region. Where required by applicable law, we use appropriate safeguards for international transfers of personal information, such as contractual protections, data processing agreements, standard contractual clauses, adequacy-based transfer mechanisms, consent, necessity for contract performance, or other lawful transfer mechanisms.
11. Your Privacy Choices
Depending on where you live, you may have rights regarding your personal information. These rights may include the right to:
- Request access to personal information we maintain about you.
- Request correction of inaccurate or incomplete personal information.
- Request deletion of personal information, subject to legal and business exceptions.
- Request a copy of personal information in a portable format, where applicable.
- Object to, restrict, or limit certain processing activities, where applicable.
- Withdraw consent where processing is based on consent.
- Opt out of marketing emails, SMS/text messages, targeted advertising, sale, or sharing, where applicable.
- Appeal certain privacy request decisions, where applicable by law.
To exercise privacy rights, contact us at customercare@LumaSoothe.com. Please include your name, contact information, request details, and your country, state, province, or region so we can review the request appropriately.
We may need to verify your identity before processing your request. We may deny, limit, or delay a request where permitted by law, including when necessary to complete transactions, prevent fraud, maintain security, comply with legal obligations, resolve disputes, preserve records, protect legal rights, or honor another person’s rights.
12. California and U.S. State Privacy Rights
Residents of California and certain other U.S. states may have additional privacy rights under applicable privacy laws. These rights may include the right to know what personal information we collect, use, disclose, sell, or share; the right to access personal information; the right to correct inaccurate personal information; the right to request deletion; the right to opt out of sale, sharing, or targeted advertising; the right to limit certain uses of sensitive personal information; the right to appeal certain decisions; and the right not to be discriminated against for exercising privacy rights.
Categories of Personal Information We May Collect
In the past 12 months, we may have collected the following categories of personal information:
- Identifiers: name, email address, phone number, billing address, shipping address, IP address, account identifiers, and online identifiers.
- Customer records information: order details, payment-related information, shipping information, warranty records, returns, refunds, support communications, and business records.
- Commercial information: products purchased, products viewed, order history, shopping cart activity, preferences, reviews, promotions, and customer service history.
- Internet or network activity: browsing activity, device information, cookies, pages visited, referral URLs, ad interactions, analytics data, and website usage data.
- Approximate geolocation: general location inferred from IP address or shipping details.
- Audio, electronic, visual, or similar information: photos, videos, voicemails, call information, or support materials you voluntarily provide.
- Professional or business information: business contact details for wholesale, distributor, clinic, veterinarian, media, affiliate, or partnership inquiries.
- Inferences: preferences, interests, marketing segments, or product interests based on website activity, purchases, or interactions.
Categories of Personal Information Disclosed for Business Purposes
In the past 12 months, we may have disclosed the categories above to service providers, contractors, payment processors, shipping providers, marketing providers, analytics providers, advertising partners, fraud-prevention providers, customer support providers, marketplaces, retailers, distributors, professional advisors, legal authorities, or business transaction parties for the purposes described in this Privacy Policy.
Sale, Sharing, and Targeted Advertising
We do not sell personal information for direct monetary payment. However, our use of certain analytics, advertising, retargeting, affiliate tracking, or social media tools may be considered a “sale,” “sharing,” or targeted advertising under some privacy laws. The categories of information involved may include identifiers, internet or network activity, commercial information, approximate location, and inferences.
To request to opt out of sale, sharing, or targeted advertising, contact us at customercare@LumaSoothe.com with the subject line “Privacy Opt-Out Request.” You may also use browser, device, or platform-level privacy tools where available.
Global Privacy Control and Do Not Track
Some browsers or extensions allow you to send privacy signals, including Global Privacy Control signals. Where required by applicable law and technically feasible, we will treat recognized Global Privacy Control signals as a request to opt out of sale or sharing for that browser or device. Traditional “Do Not Track” signals are not always standardized, and our response may depend on the signal, browser, applicable law, and technical setup of our website.
Authorized Agents
Where permitted by law, you may designate an authorized agent to submit a privacy request on your behalf. We may require proof of authorization and may ask you to verify your identity directly with us.
Non-Discrimination
We will not unlawfully discriminate against you for exercising privacy rights. However, some website features, promotions, or services may require certain personal information to function.
Children Under 16
We do not knowingly sell or share personal information of children under 16.
13. EEA, United Kingdom, and Switzerland Privacy Rights
If you are located in the European Economic Area, United Kingdom, or Switzerland, you may have rights under applicable data protection laws, including the right to access, correct, delete, restrict, or object to processing of your personal information, the right to data portability, and the right to withdraw consent where processing is based on consent.
For these regions, LumaSoothe, LLC is generally the controller of personal information collected through our websites and direct customer interactions. Our legal bases for processing personal information may include:
- Contract: to process orders, payments, shipments, returns, warranties, and customer service requests.
- Consent: for certain marketing communications, cookies, SMS/text messages, or other processing where consent is required.
- Legal obligation: to comply with tax, accounting, legal, regulatory, consumer protection, product safety, and recordkeeping obligations.
- Legitimate interests: to operate our business, improve our websites and products, prevent fraud, secure our systems, respond to inquiries, conduct marketing where permitted, enforce policies, and protect legal rights.
You may also have the right to lodge a complaint with your local data protection authority. We encourage you to contact us first so we can try to resolve your concern.
14. Canada and Quebec Privacy Rights
If you are located in Canada, you may have rights under applicable federal or provincial privacy laws, including the right to access personal information we hold about you, request correction of inaccurate information, withdraw consent where applicable, and ask questions or make complaints about our privacy practices.
If you are located in Quebec, additional requirements may apply regarding transparency, confidentiality policies, consent, privacy impact assessments, cross-border transfers, confidentiality incidents, and individual rights. We will handle Quebec privacy requests in accordance with applicable law.
15. Brazil Privacy Rights
If you are located in Brazil, you may have rights under applicable Brazilian privacy law, including rights to confirm processing, access personal information, correct incomplete or inaccurate information, request anonymization, blocking or deletion where applicable, request portability where applicable, obtain information about sharing, withdraw consent where processing is based on consent, and lodge complaints with the appropriate authority.
16. Australia and New Zealand Privacy Rights
If you are located in Australia or New Zealand, you may have rights to access or correct personal information and to ask questions or make complaints about our privacy practices. We may transfer personal information to the United States or other countries where we or our service providers operate, and we will handle such transfers in accordance with applicable law where required.
17. Other International Privacy Rights
Depending on your country or region, you may have additional privacy rights, including rights to access, correct, delete, anonymize, block, restrict, transfer, object to processing, withdraw consent, or receive information about how personal information is used or disclosed.
We will respond to privacy requests in accordance with applicable law. If a specific privacy law applies to your request, please identify your country, state, province, or region when contacting us.
18. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including order fulfillment, customer support, warranty support, returns, refunds, fraud prevention, accounting, tax records, legal compliance, dispute resolution, security, business operations, and enforcement of our rights.
Retention periods may vary depending on the type of information, the purpose for which it was collected, legal requirements, contractual obligations, warranty periods, dispute history, chargeback risk, fraud-prevention needs, and legitimate business requirements.
19. Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no website, system, transmission, database, or method of storage is completely secure. We cannot guarantee absolute security of personal information.
You are responsible for using secure networks and devices and for maintaining the confidentiality of any account credentials or passwords.
20. Children’s Privacy
Our websites and products are intended for adults and are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete it.
21. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we update the policy, we will revise the “Last Updated” date above. Changes are effective when posted unless otherwise stated. Your continued use of our websites after changes are posted means you acknowledge the updated Privacy Policy.
22. Contact Us
If you have questions about this Privacy Policy, our privacy practices, or your privacy rights, you may contact us at:
LumaSoothe, LLC
1040 Calle Cordillera STE #102
San Clemente, CA 92673
USA
Email: customercare@LumaSoothe.com
Phone: (949) 272-1060
